Cookie & Tracking Policy
NEWVIA SDN. BHD. Last Updated: 19 August 2026
This Cookie & Tracking Policy explains how NEWVIA SDN. BHD. (SSM Business Registration No. 202601032040 (1694135-H)), with its registered address at 7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, 58100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia ("NewVia", "we", "us"), uses cookies and similar tracking technologies on newvia.ai and app.newvia.ai (the "Services"). This Policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your browser or device when you visit a website. They allow a website to recognize your device, maintain your session, remember your preferences, and understand how the site is used. Similar technologies include local storage, session storage, pixels, and SDK identifiers; references to "cookies" in this Policy include these technologies.
Cookies may be "first-party" (set by NewVia) or "third-party" (set by our service providers, such as payment gateways). They may be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining until they expire or are deleted).
2. Categories of Cookies We Use
2.1 Operational (Strictly Necessary) Cookies
These cookies are essential for the Services to function and cannot be switched off in our systems. They are used to:
- Authenticate you and maintain your logged-in session on app.newvia.ai;
- Preserve security state, including CSRF protection tokens and session integrity checks;
- Remember essential preferences (e.g., language, timezone);
- Enable secure checkout and payment flows, including the anti-fraud cookies described in Section 3.
Because the Services cannot operate without them, operational cookies are set without requiring consent, on the basis of our legitimate interest in delivering a secure, functioning service you have requested.
2.2 Performance Cookies
These cookies collect information about how the Services perform, such as page load times, errors encountered, and infrastructure diagnostics. They help us identify faults, maintain reliability, and improve platform speed. The data collected is aggregated and does not directly identify you.
2.3 Analytics Cookies
These cookies help us understand how visitors use the Services — for example, which pages are visited most, how users navigate between pages, and which features are used. We use this information to improve content, user experience, and product design. Where required by applicable law (including the GDPR for visitors in the EEA/UK), analytics cookies are only set with your consent, which you can give or withdraw via our cookie banner or settings.
3. Third-Party Payment Gateway & Anti-Fraud Cookies
When you enter a checkout or billing flow, our third-party payment gateways set cookies that are necessary for fraud prevention, transaction risk scoring, and PCI-DSS-aligned risk mitigation. These cookies help the payment gateway distinguish legitimate cardholders from fraudulent actors, prevent card testing and account takeover attacks, and satisfy the gateway's own regulatory and card network obligations.
In particular, where Stripe is used as a payment gateway, Stripe places the following cookies at or before checkout:
| Cookie | Set By | Purpose | Typical Duration |
|---|---|---|---|
__stripe_mid | Stripe | Fraud prevention and detection — assigns a device identifier used to assess transaction risk across sessions | 1 year |
__stripe_sid | Stripe | Fraud prevention and detection — identifies the current checkout session for risk evaluation | 30 minutes |
Equivalent anti-fraud and session-security cookies may be set by our other payment gateways (which may include Airwallex, HitPay, and Razorpay) when their checkout components are used. These cookies are classified as operational/strictly necessary in the context of payment: blocking them may cause payment authorization to fail or transactions to be declined as high-risk. The data collected through these cookies is processed by the respective payment gateway as an independent controller under its own privacy policy, and NewVia does not use these cookies to track your browsing across unrelated websites.
4. Managing Cookies in Your Browser
You can control and delete cookies through your browser settings. Most browsers allow you to:
- View the cookies stored on your device and delete them individually or entirely;
- Block third-party cookies or all cookies from specific sites;
- Set your browser to notify you before a cookie is placed.
Instructions are available in the help documentation of major browsers (Chrome, Safari, Firefox, and Edge, including their mobile versions). Where our cookie consent banner is displayed, you can also change your preferences for non-essential cookies at any time via the "Cookie Settings" link in the website footer.
5. Impact of Blocking Cookies on Platform and Session Security
Please note that disabling or deleting cookies affects the Services as follows:
- Blocking operational cookies will prevent you from logging in or maintaining a session on app.newvia.ai, and may break core security protections such as CSRF defenses;
- Blocking payment gateway anti-fraud cookies (such as
__stripe_midand__stripe_sid) may cause checkout failures, declined transactions, or additional verification challenges, because the gateway cannot adequately assess transaction risk; - Deleting cookies mid-session will log you out and may discard unsaved changes;
- Blocking performance and analytics cookies does not affect core functionality, but limits our ability to detect faults and improve the Services.
6. Changes to This Policy
We may update this Cookie & Tracking Policy from time to time, including to reflect new cookies or providers. The "Last Updated" date at the top indicates the current version, and material changes will be notified via the Services.
7. Contact
For questions about this Policy or our use of cookies:
NEWVIA SDN. BHD. (202601032040 (1694135-H)) 7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, 58100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia Email: support@newvia.ai