Messaging Consent

NEWVIA SDN. BHD. Last Updated: 8 October 2026

This Messaging Consent notice explains how NEWVIA SDN. BHD. (SSM Business Registration No. 202601032040 (1694135-H)), with its registered address at 7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, 58100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia ("Newvia", "we", "us"), and the businesses that use the Newvia platform ("Businesses") send automated messages to customers, and what consent is obtained before those messages are sent. This notice should be read together with our Privacy Policy.

1. What Messages Are Sent

Newvia provides scheduling and communication tools to Businesses. When you book an appointment, class, or service with a Business that uses Newvia, the Business may send you automated messages through Newvia, including:

• Booking confirmations confirming the date, time, and details of your appointment;
• Appointment reminders sent before your scheduled appointment (typically 24 hours and/or 1 hour before);
• Rescheduling and cancellation notices if your appointment is changed or cancelled;
• Follow-up messages, such as thank-you notes, review requests, or rebooking suggestions, if the Business enables them;
• Account and billing notices relating to bookings, packages, memberships, or payments you have made.

These messages are typically delivered by WhatsApp, SMS, or email, using the contact details you provided when booking.

2. When Consent Is Given

By providing your phone number or email address and completing a booking with a Business that uses Newvia, you consent to receive transactional messages relating to that booking, as described above. This consent is limited to messages that are necessary or directly related to the service you booked.

• Consent is obtained at the point of booking, when you voluntarily submit your contact details.
• You are not required to consent to receive marketing messages in order to complete a booking.
• Where a Business or Newvia wishes to send you marketing or promotional messages (for example, offers, newsletters, or announcements), a separate, explicit opt-in consent is obtained first, and you may withdraw it at any time.

3. Who Sends the Messages

Messages are sent by the Business you booked with, using messaging tools operated by Newvia and its service providers (including WhatsApp Business solution providers and SMS gateway providers). Newvia sends messages on behalf of the Business; the Business remains responsible for the content of its messages and for ensuring it has a lawful basis to contact you.

4. How to Opt Out

You may stop receiving automated messages at any time:

• WhatsApp: reply STOP to the message. You will receive a confirmation that no further messages will be sent, except messages legally required or necessary to complete an existing booking you have made.
• SMS: reply STOP to the message.
• Email: click the unsubscribe link in the email, or reply asking to unsubscribe.
• Through the Business: contact the Business directly and ask them to update or remove your contact preferences.

Opting out of automated reminders does not cancel your booking. If you opt out, you remain responsible for attending or cancelling your appointments as agreed with the Business.

5. Message Frequency and Charges

Message frequency varies depending on your bookings with the Business — typically one confirmation per booking and one to two reminders per appointment. Standard message and data rates may apply, depending on your mobile carrier and plan. Newvia and Businesses do not charge you for receiving these messages.

6. Your Personal Data

Contact details used for messaging are processed in accordance with our Privacy Policy and the Malaysian Personal Data Protection Act 2010, as amended. We do not sell your contact details, and your phone number is shared only with the Business you booked with and the service providers needed to deliver the messages.

You may request access to, correction of, or deletion of your personal data, or withdraw your consent to messaging, by contacting the Business you booked with or by emailing support@newvia.ai.

7. Changes to This Notice

We may update this Messaging Consent notice from time to time. The "Last Updated" date above shows the current version. Material changes will be reflected on this page.

8. Contact Us

If you have questions about this notice, contact us at support@newvia.ai or +60 11-2888 1898.